Privacy Policy

1. About this policy

PNOY Home Projects is the project and home design website of PNOY Home Builders. This policy explains how we handle personal information when you browse this website, submit an enquiry or contact our team. It applies to this website and related enquiry communications.

2. Information we collect

We collect information you provide when you make an enquiry, including:

• Your name, email address and phone number.
• Your buyer type, preferred suburb, enquiry type and intended buying timeframe.
• Your preferred contact method and the best time to contact you.
• Your message, selected project or home design, configuration choices and any estimate included with your enquiry.
• Your consent to be contacted and information you provide in later correspondence.

Our hosting and delivery services may also process technical information, such as your IP address, browser details, request times and error logs, to operate and secure the website. Please avoid including sensitive information or another person's details unless you are authorised to provide them.

3. How we use your information

We use your information to respond to enquiries, discuss relevant designs and projects, prepare requested information and communicate with you using your contact preferences. We also use it to manage our records, maintain website security and meet applicable legal obligations.

Required form fields help us respond to your request. If you do not provide them, you can browse the website but may be unable to submit the form. Consent to enquiry follow-up is not consent to unrelated marketing. If you receive marketing from us, you can ask to stop it using the contact details below.

4. Sharing and service providers

Enquiries are delivered to our team by email using Resend. Information may be handled by our website hosting, email and other service providers where needed to deliver and support these services. We may also disclose information to professional advisers or authorities where required or permitted by law.

Some providers may process information outside Australia. The location depends on the provider and service configuration. Contact us to ask about the providers and processing locations relevant to your enquiry. We do not sell personal information.

5. Cookies and browser storage

The wishlist feature uses your browser's local storage to remember saved projects and home designs on that device. You can remove items through the wishlist or clear your browser's site data. Clearing site data removes saved preferences.

Administrator sign-in uses a session cookie to keep authorised staff signed in. You do not need an administrator account to browse or enquire. You can control cookies and storage through your browser settings, although blocking them may affect these features.

Links to social media and other websites take you to services with their own privacy and cookie policies.

6. Security and retention

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. No online service or email transmission can be guaranteed completely secure.

We keep enquiry and correspondence records for as long as needed to handle your request, manage the business relationship and meet applicable recordkeeping obligations. When information is no longer needed, we take reasonable steps to delete it or de-identify it, subject to legal requirements.

7. Access, correction and requests

You can contact us to request access to your personal information, correct inaccurate details, ask about retention or request deletion where applicable. You can also ask us to stop contacting you about an enquiry. We may need to verify your identity before providing or changing records. If we cannot fulfil a request, we will explain why, subject to applicable law.

8. Contact and privacy complaints

For privacy questions, requests or complaints, email admin@pnoyhomebuilders.com.au or write to PNOY Home Builders, 3 Daly Street, Queanbeyan West, NSW 2620, Australia. Describe your concern and how you would like us to respond.

We will review your complaint and contact you about the outcome or any further information needed. If your concern remains unresolved, you may contact the Office of the Australian Information Commissioner, where it has jurisdiction.

9. Updates to this policy

We may update this policy when our website, practices or legal requirements change. The current version will be available on this page with its last updated date.